Frequently Asked Questions

Do you have any questions you're curious about?

For more detailed information, you can contact us.
  • Payment & Refund
  • Accommodation Details

What are the payment methods?

Payments can be made by credit card, bank transfer, or through our online reservation system.

Under what conditions and how can I change my reservation date?

Reservation date changes are based on availability. If you submit your request to our advisory team at least 3 days in advance, we will be happy to assist you with changing your date.

How can I cancel my reservation?

You must contact our advisory team to cancel your reservation.

Under what conditions and within how many days is a full refund provided?

The return period and conditions may vary depending on the reservation date. The conditions specified in the cancellation policy apply.

How many days in advance should I notify you to cancel my reservation, and which communication channels should I use?

You must cancel your reservation at least 7 days in advance. You can submit your cancellation requests via email or our WhatsApp contact line.

What are the check-in and check-out times for all apartments?

Check-in time is 3:00 PM and check-out time is 11:00 AM in all apartments.

Is early check-in possible?

Early check-in is possible depending on the availability of the apartment. Approval from our advisory team is required.

How do you enter the apartments?

All apartments are accessed via a keypad system. On the day of your reservation, your access details will be sent to you by e-mail or phone no later than 11:00 AM.

Can we stay in apartments with our pets?

Pets are allowed depending on the apartment type. However, you must inform our advisory team before making a reservation.

Is there a place where we can leave our personal belongings (suitcases/luggage, etc.)?

Yes. With approval from our advisors, you can entrust your personal belongings (suitcases/luggage, etc.) to our team.

Can optional amenities such as a baby crib or feeding chair be provided?

Yes, we would be happy to assist you with your request.